Shipping
- We ship to all 50 U.S. states.
- Orders are processed within 1–2 business days.
- Standard shipping: 7–12 business days.
- You'll receive a tracking number by email as soon as your order ships.
Returns & Refunds
- We offer a 30-day satisfaction guarantee. If you're not happy with your Golden Memory kit, contact us within 30 days of delivery for a full refund or replacement.
- Because kits are personalized and used at home, we ask that you reach out to our support team before starting your kit if you have any concerns — we're happy to help troubleshoot first.
- To start a return, email us at support@goldenmemory.com with your order number.
Damaged or Missing Items
- If your kit arrives damaged, send us a photo within 7 days of delivery and we'll send a free replacement — no questions asked.